Course Description

Explore the critical role of human interaction and dynamics in the project environment.  Topics include staffing and management, communications channels, and project organizational structure and impacts on project effectiveness.  The role of the project manager, the importance of leadership, planning and assigning work, customer relationship management, stakeholders, negotiations, and conflict resolution are also presented. Students will write a resources staffing and management plan, and will participate in a mock conflict management exercise.

Applies Towards the Following Certificates

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